Refund policy

We want you to LOVE your Legendary Wares product! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@legendarywares.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@legendarywares.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges will be subject to a restocking fee.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method, minus the cost of the original shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision by submitting a clear statement before the 14-day period expires. You can do this by initiating a return through your account or by contacting us directly.

Once we receive your returned item(s), we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we receive the returned goods. We will use the same payment method you used for the original transaction.

You are responsible for the direct cost of returning goods unless otherwise stated.

The withdrawal right does not apply to certain products, such as sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed, or digital content that has been accessed.